Job Position Available: Senior Counsellor

A Message on International Women’s Day from MSRI
March 8, 2018
Award winner wants equal education rights for 40,000 refugee children
June 20, 2018
Show all

Job Position Available: Senior Counsellor

Senior Counsellor

The Senior Counsellor is an empathetic, dedicated confidant who understands the environment of MSRI and encourages empowerment individuals. S/he is a self-propelling professional who knows how to establish relationships and trust with clients. S/he is a calm and patient individual with experience in dealing with crisis situations, and implementing intervention programmes. The Senior Counsellor has a good listening ear, accepting without bias the issues raised by clients, whilst ensuring that confidentiality and reporting standards are met. We are looking for someone who:

  • Is Malaysian
  • Is highly fluent in both English and Malaysian languages (written and spoken)
  • Is capable of communicating and engaging effectively with people of various backgrounds
  • Is honest and transparent
  • Has the drive to deal with a demanding workload and hectic schedules; and to deliver results

Roles & Responsibilities:

  • Manage and oversee the operations of MSRI Mental Health Department.
  • Provide timely and complete mental health monthly statistic data for UNHCR.
  • Maintain and improve good relationship and communication with HEI or ICMC to serve clients efficiently and effectively.
  • Conduct interviews and supervise trainee counsellors.
  • Organise necessary internal meeting for certain cases.
  • Provide counselling services for individuals, couple, group, families, and children.
  • Demonstrate working knowledge of accepted treatment practices along with the ability to implement and evaluate the effectiveness of treatment plans and recommend alternate strategies as necessary.
  • Provide the Mental Health Status Examination upon request.
  • Follow up in regards to cases related to mental health.
  • Assist in crisis situations as appropriate, following emergency protocols/procedures. Coordinate with the treatment team with interventions that support a trauma-informed environment for residents and staff.
  • Provide input on all relevant documentation and procedural requirements.
  • Coordinate with team members and support staff regarding client concerns, building/programme needs, and any issues relevant to ensure the smooth operation of the programme.
  • Adhere to generally accepted treatment standards, departmental rules, organisation’s policies and terms and conditions of contracts or grants.


  • Counsellors and trainee counsellors

Educational Qualification:

  • Masters in Counselling or Clinical Psychology or equivalent
  • Licensed and certified counsellor

Competencies Required:

  • Excellent English and communication skills
  • Flexibility to respond to user needs
  • Excellent in teamwork
  • Attention to detail
  • Keen to learn new skills
  • Fluency in Arabic or Farsi language is another advantage

Experiences Required:

  • At least 3 years of working experience in the related field
  • Experience in leading and team management
  • Experience in child, family and marriage counselling
  • Experience in refugee work will be an advantage
  • Basic knowledge of Word, Excel, Powerpoint and Google Mail

Comments are closed.